Questions? We’ve Got Answers.
My Account
How do I create an account?
You can create an account by clicking on “My Account” on our website.
What are the benefits of creating an account?
Creating an account allows you to save your shipping and payment information for faster checkout, track your order history, manage your addresses, and receive exclusive offers.
How do I reset my password?
If you’veforgotten your password, click on the “Forgot Password” link on the login page and follow the instructionsto reset it.
How can I update my account information?
You can update your account information (e.g., address, phone number) by logging into your account and navigating to the “Profile” or “Addresses” section.
What if I'm having trouble logging into my account?
Please ensure you are using the correct email address and password. If you continue to have trouble, try resetting your password. If the issue persists, please contact us.
Orders
How do I place an order?
Simply browse our designs, select your preferred size and color, and click “Add to Cart.” Once you’ve added all your desired items, proceed to checkout where you can enter your shipping details and payment information.
What if an item I want is out of stock?
If an item is out of stock, it will usually be indicated on the product page. You may contact us for email notification when the item is back in stock.
Do I need an account to place an order?
Yes, you need an account to place an order. An account allows you to save your information for faster purchases and track your order history.
How do I know if my order has been confirmed?
Once your order is placed successfully, you will receive an order confirmation email with your order details. Please check your spam or junk folder if you don’t see it in your inbox.
Payment
What payment methods do you accept?
We accept UPI, Credit Cards (Visa, Mastercard, American Express), Debit Cards, Net Banking, Wallets.
Is it safe to make payments on your website?
Yes, our website uses secure payment gateways to ensure your payment information is protected. We do not store your complete credit card details.
Are there any additional charges or hidden fees?
The prices displayed on our website are inclusive of all taxes (as applicable). Shipping charges, if any, will be clearly displayed at checkout.
What if my payment fails?
If your payment fails, please double-check your payment details (card number, expiry date, CVV) and try again. If the issue persists, please contact your bank or payment provider for assistance.
Shipping
When will my order be shipped?
All orders are processed and shipped within 3 business days.
What are the estimated delivery times?
The estimated delivery times after your order has been shipped are:
- Metropolitan Areas: 5 business days
- Rest of India: 7 business days
- Jammu & Kashmir, North East, and Islands: 10 business days
Why might my delivery be delayed?
Delivery times are estimates and may be delayed due to factors beyond our control, such as weather conditions or ground transportation disruptions. We appreciate your understanding in such situations.
How will I know when my order has shipped?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
How can I track my order?
You can use the tracking information provided in the shipping confirmation email to track your order’s progress and estimated delivery date.
What if I provide an incorrect shipping address?
Please ensure you provide a complete and accurate shipping address during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
What are the shipping charges?
We offer free shipping on all orders across India.
Returns
What is your return policy?
You may return your order only once within 7 days of receiving it.Any discounted products are not eligible for return.
What condition should the returned items be in?
All returned items must be in unused condition, with all original tags and packaging intact. We reserve the right to reject returns where it is evident that the item has been worn, washed, or soiled.
What if I receive a defective product?
If you receive a defective product, please send clear images of the defect to our team, and we will promptly address the issue.
How does the return pickup work?
We offer a return pickup service. You will not be charged at the time of pickup. If the pickup person requests payment, please refuse to pay and do not hand over the package.
Refunds
How long does it take to get a refund?
Once we receive the returned item in the expected condition, we will process your refund within 15 business days.
How will I receive my refund?
The refund will be issued to the original payment method used for your purchase.
Exchange
How do I exchange an item?
To make your exchange faster, please follow these steps:
- Initiate a Return: Return the original item.
- Refund for Returned Item: We’ll process a refund to your original payment method within 15 business days of receiving the returned item.
- Place a New Order: Place a new order for the item you want. This will ensure you receive it quickly, without waiting for the return to be processed.
- Note: Any discounted products are not eligible for return/exchange.